Return, exchange or cancel
General
Buying Online is always different than something to hold in the store, there a moment to view and then purchase. If something is not to be expected you may come to us within 30 days always exchange or cancel. Within the Netherlands and from Belgium, Germany and Luxembourg, you can FREE return shipping. For other countries we charge a small contribution in the costs for the return.
If you want a product exchange or return please verify that your package meets the following points. You must keep in mind that this article is again just like a physical store on the shelf should be able to make another customer happy. In case of cancellation, we will ensure after the settlement of our retourafdeling that the purchase amount as soon as possible (within 14 days) to your account.
Terms and conditions return
1. You must report the item as a return within 30 days of receipt and ensure that the item is with us within 14 days thereafter.
2. If you exercise your right of withdrawal, the product will be returned to CheapOutdoor with all accessories supplied and (if reasonably possible) in its original condition and packaging.
If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you.
So treat the product with care and ensure that it is properly packaged when returned.
3. Clothing, socks and shoes may be tried on, just like in a physical store, but not worn.
4. Items that are packaged with a seal, such as a water bag with drinking tube, cannot be returned if the seal is broken, for hygiene reasons.
You do not meet these conditions?
Most stores no longer accept returns, but we would still like to help you. We would have liked to offer this product to another customer, but because it is now damaged, incomplete or missing parts, we will have to incur costs or, in the worst case, sell the item to a dealer. We will have to pass on these costs. We will come up with a suitable proposal to resolve it as well as possible for both parties.
What do you do for a return?
1. Send us an email with what you want to return, preferably with a reason, because of quality purposes, and for clarification of our product descriptions. You
will receive from us if you are within the 14 days after receiving the notification to do a free return label.
2. Extract the article well, so that the road can not damage.
3. Just paste the provided label on the box
4. Deliver the package at the nearest post office. Here, you don't have to pay and you will receive a receipt that you have
issued.
What happens next?
If we return the package to receive our retourafdeling the article and the packaging to check. If everything is in order, as mentioned above, you will receive the purchase amount back as soon as possible (within 14 days). If there is something wrong with the return we will notify and, if necessary, inquire about any costs.
Please NOTE: if you your article via Bol.com or Amazon or any other marketplace has purchased should you the article
through that area to return and report. This is because the payment is also via the various marketplaces expires.